Privacy Policy

Privacy and Cookie Policy

This privacy policy aims to inform you about the personal data collected or processed when using the website www.gohyav.com (hereinafter the “Website”), how your personal data is used and protected, your rights regarding your data, and how to contact us to exercise those rights.

The data controller is AW Innovation, a simplified joint-stock company (SAS) registered with the Paris Trade and Companies Register under number 834 573 040, headquartered at 1 rue Brémontier, 75017 Paris, France.

LEGAL BASES FOR DATA PROCESSING

 

We collect the following personal data when you make a purchase, use the Website, contact AW Innovation (“Gohyav”), subscribe to our newsletter or promotions, or create an account:

• Your contact details: name, email, phone number, billing and shipping address

• Account info: username and password

• Personal info: date of birth, order history

• Payment info: credit/debit card or other transaction data

Additionally, your browser may automatically provide us with data such as cookies, IP addresses, and browser identifiers.

Details on these can be found in the Cookie Management section of this policy.

HOW GOHYAV INFORMS YOU

We either inform you or request your consent before collecting personal data, as required. Your consent is collected directly through the Website.

HOW GOHYAV USES YOUR PERSONAL DATA

We use your data for the following purposes:

• To allow you to use the Website and receive the products you purchase

• To provide updates about your orders or promotions if you’ve opted in

• To respond to your questions or concerns (e.g., shipping, payment, product inquiries)

• To personalize your user experience and analyze performance

• To send you product info, new launches, promotions, and event updates

• To comply with internal or legal requirements (e.g., accounting, audits)

We also analyze user behavior (such as how you browse the site) to improve your experience and detect any technical issues.

LEGAL BASES FOR PROCESSING

The legal basis for processing your data depends on the purpose:

• For purchases, we process your data to fulfill your order (e.g., delivery, payment info)

• In other cases, the basis may be legal obligations or our legitimate interest (e.g., fraud prevention)

WHO GOHYAV SHARES YOUR DATA WITH

We may share your data with service providers who process personal data on our behalf, such as:

• Payment processors

• Shipping and logistics partners

• Hosting and IT infrastructure providers

• Marketing and email platforms

• Analytics and research firms

We ensure all partners implement adequate technical and organizational measures to protect your data.

We may also disclose your data to public authorities or for legal reasons, including fraud prevention or responding to legal requests.

DATA PROTECTION & RETENTION

We implement appropriate security measures to protect your data.

Your data is stored within the European Union and retained for as long as necessary for each purpose defined in this policy.

Practically, we keep your data for as long as your Gohyav account remains active. For purchase-related data, we retain it longer to meet legal requirements (e.g., tax compliance).

YOUR RIGHTS

You may request at any time:

• Access to your data

• An electronic copy of your data

• Correction of inaccurate data

• Erasure or restriction of your data

You may also withdraw your consent at any time.

To exercise your rights, contact us at: bonjour@gohyav.com

If you have a Gohyav account, you can manage your communication preferences there.

You can also unsubscribe from emails by clicking the link at the bottom of our messages.

COOKIE POLICY

We collect data through your browser using cookies and similar technologies. These may include:

• IP addresses

• Unique cookies and session identifiers

• Device IDs and types

• Browser type and language

• Operating system settings

• Country and timezone

• Referring websites

• Click behavior, purchases, and preferences

• Access times and referring URLs

Third parties like Google may also collect data via cookies or plugins. Their processing is subject to their own privacy policies.

Some providers may transfer your data outside the EU to countries offering adequate protection.

We use cookies to:

• Understand user preferences (e.g., language and country)

• Track site usage and improve services

• Provide tailored content and ads

Cookie categories:

• Functional cookies – Always active, essential for core functions like shopping cart, checkout, and session security

• Performance cookies – Improve site features and performance (refusing may limit relevance and speed)

• Social media & advertising cookies – Enable sharing on social networks and deliver targeted ads (refusing may affect content sharing and ad relevance)

You can manage cookie settings via your browser. Instructions vary by browser; refer to its help menu for guidance.

Note: Disabling cookies may impact your experience and limit access to some features.

THIRD-PARTY COOKIES

Rakuten Advertising uses cookies on our site. Their privacy policy is available here:
https://rakutenadvertising.com/legal-notices/services-privacy-policy/

CHANGES TO THIS POLICY

If we update this policy, we will notify you on the Website.

In the event of significant changes, we’ll inform you in advance or ask for renewed consent where necessary.

We encourage you to review this policy regularly.

QUESTIONS?

If you have any questions or wish to exercise your rights regarding your personal data, contact us at: bonjour@gohyav.com

This Privacy and Cookie Policy was last updated on April 29, 2025