Legal Notice and Terms & Conditions

LEGAL NOTICE

1. IDENTIFICATION

The website www.gohyav.com (hereinafter referred to as the "Site") is published and exclusively owned by AW Innovation, a simplified joint-stock company with a share capital of €60,000, with its registered office at 1 rue Brémontier, 75017 Paris, France, registered with the Paris Trade and Companies Register under number 834 573 040.

Publication Director: AW Innovation
Email: bonjour@gohyav.com
Editorial Manager: AW Innovation

The Site is hosted by Shopify Inc., headquartered at 126 York St. Ottawa, ON K1N 5T5, Canada.
Phone: 1-888-746-7439 / Email: assistance@shopify.com

THE USER OF THE SITE DECLARES HAVING READ AND UNDERSTOOD THE ABOVE LEGAL INFORMATION.

BY ACCESSING THE SITE, THE USER EXPRESSLY AND IRREVOCABLY ACCEPTS THE FOLLOWING TERMS.

2. LINKS TO OTHER WEBSITES

AW Innovation may include links on the Site directing users to third-party websites. AW Innovation shall not be held liable for the functionality or content of these websites, nor for any damages incurred by the user when visiting them.

Third-party websites may also contain hyperlinks to the Site. No such link may be created without the prior written authorization of AW Innovation.

3. INTELLECTUAL PROPERTY

The Site and its content are protected by intellectual property law.

The trademarks, logo, trade name, and all content appearing on the Site are the exclusive property of AW Innovation, which holds the full rights to their usage.

Any full or partial reproduction of the Site is strictly prohibited without prior written consent from AW Innovation.

Accessing the Site only grants the user a private, non-exclusive right to use it.

AW Innovation reserves the right to modify the content of the Site and the present legal notice at any time without prior notice.

AW Innovation shall not be held liable for the consequences of such modifications.

Any modification is deemed accepted by the user from the moment they access the Site after the changes have been published online.

4. USE OF THE SITE

The Site is accessible to any user with an internet connection. Users are responsible for their computer equipment and internet access, and they acknowledge having the appropriate skills and means to use the Site.

All costs related to accessing the Site are the sole responsibility of the user.

5. SITE UNAVAILABILITY

AW Innovation reserves the right to interrupt or suspend, at any time and without notice, access to all or part of the Site.

AW Innovation shall not be held liable for any unavailability of the Site, regardless of the reason.

6. INFORMATION ON THE SITE

The information and elements available on the Site are provided for informational purposes only.

AW Innovation makes every effort to verify the accuracy of this information and to keep the Site up to date.

However, the content of the Site is not guaranteed in any way.

7. LIABILITY

AW Innovation shall not be held liable for any direct and/or indirect damages resulting from the use of or access to the Site.

AW Innovation shall not be held liable for any damage or virus that may infect the user's computer or other equipment as a result of accessing or using the Site.

GENERAL TERMS AND CONDITIONS OF SALE

1. PURPOSE

These general terms and conditions of sale ("T&Cs") apply exclusively to the online sale of products by AW Innovation (hereinafter "Gohyav") on the website www.gohyav.com (hereinafter the "Site").

2. SCOPE

These T&Cs govern exclusively the online sales contracts for Gohyav products (hereinafter the "Seller") concluded with buyers who are consumers. Together with the online order, they constitute the contractual documents binding on the parties, to the exclusion of any other documents, brochures, catalogs, or product photographs which are for informational purposes only.

These T&Cs and all related contractual information are written in French.

3. AVAILABILITY AND ENFORCEABILITY

The T&Cs are made available to consumers on the Seller's website where they are directly accessible.

The T&Cs are binding upon the consumer who acknowledges having read and accepted them by checking the appropriate box before placing an order.

The confirmation of the order signifies the buyer's acceptance of the T&Cs in force on the order date.

4. MODIFICATIONS TO THE T&Cs

The Seller reserves the right to modify the T&Cs at any time.

In the event of modification, the applicable T&Cs are those in effect at the time of the order, a dated copy of which can be provided upon request.

5. T&Cs CLAUSES

The invalidity of any contractual clause does not result in the invalidity of the T&Cs.

Failure by the Seller to enforce any clause, whether temporarily or permanently, shall not be deemed a waiver of the remaining clauses of the T&Cs, which shall continue in full force and effect.

6. PRODUCTS

Each product offered for sale on the Site includes a description.

Product images are for informational purposes only and are not contractual.

Products comply with applicable French legal standards regarding the safety and health of persons, fair commercial transactions, and consumer protection at the time of market release.

Products are offered for sale and delivered subject to availability.

In the event a product is unavailable, the Seller shall promptly inform the buyer and may offer an equivalent product or issue a credit voucher for the order amount.

If the buyer declines, the Seller will refund the full amount paid within 7 days.

7. PRICING

7.1. Sale Price

Prices are listed in euros, including VAT, excluding delivery and shipping fees which are shown before order confirmation and added separately.

The total amount due is shown on the order confirmation page.

The applicable price is the one in effect on the order date.

Taxes, customs duties, or import fees required by French or foreign legislation (importing/transit country) remain the buyer's responsibility.

In case of promotional pricing, the Seller agrees to apply the promotional price to any order placed during the promotional period.

7.2. Price Changes

The Seller reserves the right to change prices at any time while guaranteeing the application of the price in effect on the order date.

7.3. Fees

Any additional transport, delivery, or postal charges known to the customer prior to ordering will be specified on the order summary.

8. OFFER

Online sales offers are available to consumers worldwide, subject to any applicable country-specific restrictions. Deliveries are international, as detailed at the time of order.

Offers remain valid while products appear on the Site and are in stock, unless otherwise stated.

Acceptance of the offer by the consumer is validated by a double-click confirmation process.

9. ORDERS

To place an order, the consumer fills their cart, selects the desired quantities, and clicks the "Order" button. They provide delivery and payment information.

Before clicking "Confirm Order," the consumer may check the order summary and total cost, and return to previous pages to correct errors.

Order confirmation signifies acceptance of the T&Cs and forms the contract.

An acknowledgment email confirming the order and payment is sent as soon as possible.

Order modifications after confirmation require prior acceptance from the Seller.

The Seller may refuse any order for legitimate reasons, especially if quantities ordered are unusually high for a typical consumer.

The sales contract is formed when the consumer confirms their order.

10. PAYMENT

Payment is due in full at the time of order.

The Site features a secure online payment system that encrypts users' banking information.

10.1. IMMEDIATE PAYMENT

The total amount is payable upon order confirmation, by credit card or via PayPal.

11. DELIVERY

Delivery means the physical transfer of the item to the consumer.

For delivery timelines, refer to the "Delivery" section on each product page.

Standard delivery usually occurs within 7 to 10 days following order confirmation, unless otherwise specified or in case of restocking.

Products are delivered to the address specified on the order form.

Deliveries in mainland France are made via La Poste (service charged by Gohyav).

If a product does not conform to the order, the buyer may request a replacement or cancellation.

If the product is unavailable at the time of delivery, the Seller may offer an equivalent product.

Failure to deliver results in the automatic termination of the sales contract.

12. LEGAL WARRANTY OF CONFORMITY AND LATENT DEFECTS

All products are covered by the legal warranty of conformity (Articles L221-1 et seq. of the Consumer Code) and warranty against latent defects (Articles 1641 et seq. of the Civil Code).

The consumer has 2 years to assert these warranties.

For conformity, the period begins at delivery; for hidden defects, from the date of discovery.

If a defect or non-conformity is confirmed after inspection, Gohyav will reimburse the buyer at no cost, within 14 days.

Gohyav is not liable for improper use of products by the customer.

13. COMPLAINTS

Warranty-related complaints must be addressed via email to bonjour@gohyav.com or by mail to:
AW INNOVATION, Customer Service, 1 rue Brémontier, 75017 Paris, France.

Return shipping costs will be reimbursed within 30 days of product receipt by the Seller.

14. LIABILITY

The Seller cannot be held responsible for non-performance due to the buyer, unforeseeable third-party events, or force majeure.

The Seller is not liable for non-compliance with foreign regulations. It is the buyer's responsibility to verify legal compliance.

15. ORDER CANCELLATION

Order cancellation under these T&Cs must be made by registered letter with acknowledgment of receipt or by email and will be legally effective.

16. RIGHT OF WITHDRAWAL AND RETURNS

16.1. RIGHT OF WITHDRAWAL

The consumer has a legal right of withdrawal within 14 days of product receipt without providing reasons or incurring penalties.

Under Article L221-28 of the Consumer Code, the right of withdrawal does not apply to products unsealed after delivery for hygiene or health reasons.

Refunds are issued within 14 days of receiving the returned product or proof of return.

The refund will be made using the same payment method as the original transaction.

To exercise this right, the consumer must send a clear withdrawal statement by email or mail to AW INNOVATION, Customer Service, 1 rue Brémontier, 75017 Paris.

A withdrawal form is available upon request.

The buyer must return the goods to the same address without undue delay and no later than 14 days after notifying the Seller.

Return shipping costs are the buyer's responsibility.

16.2 RETURNS

Unused, unopened items with the hygiene seal intact may be returned within 30 days by contacting bonjour@gohyav.com.

Used or opened items, or those with a removed hygiene seal, are not eligible for return.

We do not offer direct exchanges. To order a different item, simply place a new order via the e-shop.

17. INTELLECTUAL PROPERTY

All content on this Site (photos, visuals, texts, drawings, images, etc.) is the exclusive property of Gohyav and protected under intellectual property law.

Any reproduction or distribution without written permission may result in legal action.

18. PERSONAL DATA

Data processing is based on fulfilling the sales contract. Data is retained for 5 years (for accounting) and 3 years (for marketing).

The Site processes personal data to manage orders.

In accordance with the Data Protection Act, users have the right to access, correct, and object to the use of their data by contacting bonjour@gohyav.com or writing to AW INNOVATION, Customer Service, 1 rue Brémontier, 75017 Paris.

Gohyav ensures responsible data handling and confidentiality.

Data is protected per Law No. 78-17 of January 6, 1978.

The Site may include social sharing features (e.g., Facebook, Instagram, Twitter) governed by third-party privacy policies.

Cookies are used to enhance user experience and navigation. Users can disable cookies via browser settings.

Minors are not authorized to use or register on the Site.

19. JURISDICTION

In the absence of an amicable solution, French courts have jurisdiction over any dispute concerning the interpretation or performance of the contract.

Under Article L. 612-1 of the Consumer Code, consumers may use a free mediator to resolve disputes.

20. APPLICABLE LAW

This contract and the T&Cs are governed by French law.